Terms of service
Last updated: 8 October 2026
These Terms of Service apply to your use of the Pure Vivid website and purchases made through our online store.
By accessing our website or purchasing products from Pure Vivid, you agree to these Terms.
Products
We make reasonable efforts to ensure product descriptions, photographs, pricing and other information displayed on our website are accurate.
Pure Vivid products may contain naturally derived ingredients. Natural products may vary slightly in colour, scent, texture or appearance between batches.
Customers should read product labels, ingredient information and usage instructions before use.
Where appropriate, we recommend performing a patch test before wider topical use.
Orders
Submitting an order does not necessarily guarantee acceptance of that order.
Pure Vivid reserves the right to cancel or refuse an order where reasonably necessary, including in cases involving:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent transactions
- Payment issues
- Shipping restrictions
- Errors affecting an order
If we cancel an order after payment has been successfully received, we will provide an appropriate refund.
Pricing and Payment
Unless otherwise stated, prices displayed on the website are in Australian Dollars (AUD).
Customers must provide accurate payment and billing information when completing a purchase.
Product Use
Products should be used according to their labels and intended purpose.
Unless expressly stated otherwise, information provided on our website is general information and should not be considered medical advice.
Our products are not intended to diagnose, treat, cure or prevent disease.
If you are pregnant, nursing, have allergies, have a medical condition or are uncertain whether a product is suitable for you, consider obtaining advice from an appropriate healthcare professional before use.
Returns, Refunds and Shipping
Returns and refunds are governed by our Return and Refund Policy.
Order delivery is governed by our Shipping Policy.
These policies form part of these Terms of Service.
Intellectual Property
Unless otherwise stated, content made available through the Pure Vivid website, including branding, logos, graphics, product photography, text and other materials, is owned by or licensed to Pure Vivid.
Content must not be copied, reproduced, distributed or commercially exploited without appropriate permission.
Website Availability
We may update, modify, suspend or discontinue parts of the website where reasonably necessary.
We do not guarantee that the website will always be uninterrupted or error-free.
Limitation of Liability
To the maximum extent permitted by applicable law, Pure Vivid will not be liable for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products or legal requirements.
The latest version will be made available through our website.
Contact
Questions regarding these Terms can be directed to:
Pure Vivid
Email: info@purevivid.com.au
Website: purevivid.com.au